Refund policy

  1. Refund Policy

    1. Refund Due to Our Reasons If the product has quality issues, is the wrong item, or is damaged during shipping, you do not need to return it. We will provide a full refund. Please contact us within 7 days of receiving the product and provide photos or other evidence of the issue.

    2. Refund Due to Customer Reasons If you wish to request a refund due to personal reasons (e.g., dislike, incorrect order), the item must be returned. The product must be in its original condition, unused, unworn, and with all original tags and packaging intact. The return shipping cost will be borne by the customer.

    Return and Exchange Policy

    Return Conditions

    • Items must be returned within 30 business days of receipt.

    • The product must be in its original condition, unused, unworn, and with all original tags and packaging intact.

    • Certain items (such as lingerie, adult products, or custom-made items) may not be eligible for return due to hygiene or personalization reasons. Please refer to the product description for specific details.

    Exchange Conditions

    • If you wish to exchange an item, please contact our customer service team to confirm stock availability.

    • If the desired item is out of stock, you can choose to receive a refund or store credit as an alternative.

    • The shipping cost for exchanges will be borne by the customer unless the exchange is due to product quality issues or shipping errors.

    How to Return or Exchange Items

    1. Contact Customer Service: Email us at funkydash@outlook.com with your order number and a brief explanation of the return or exchange reason.

    2. Approval and Instructions: Once your request is approved, we will provide you with the return address and detailed instructions.

    3. Ship the Item: Ensure the item is securely packaged to avoid damage during transit.

    Timeframes

    Refund Processing Time

    • Once the refund is approved, we will process it within 3-7 business days, and the amount will be returned to your original payment method.

    • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

    Return and Exchange Timeframe

    • Please submit your return or exchange request within 30 days of receiving the item. Requests made after this period will not be accepted.

    • Returned items must be shipped within 7 days of approval. Late returns will be considered forfeited.

    Delayed or Missing Refunds

    • If you have not received your refund after 10 business days, please first check your bank account or contact your payment provider.

    • If the issue persists, please contact us at funkydash@outlook.com, and we will assist you promptly.